Consulting firms charge $250 per hour to tell you what you already know, stating what you should do, and then they hope that because they confirmed your suspicions of replacing the 40-year-old-COBOL system that you’ll buy the execution as well.
Knowing how to put the SLA, KPI, CSF puzzle together helps IT gain credibility and promote value in partnerships between IT and the business we serve.
In “Behind the Scenes Part 1: Your Organization’s IT Governance & Service Management,” we discussed gaps in IT governance and how it can negatively affect companies. There are several ways to measure the effectiveness of your IT governance, but there is no one size fits all tactic.
Good IT governance isn’t about checking boxes or finding someone to point fingers at when something goes wrong. It takes an organizational culture shift where everyone knows what it is, why it is important, their role in it, and how they help or hinder good governance.
ITO (IT Outsourcing) has many possibilities for organizations and understanding it’s full scope of work and potential for success is important. Many organizations consider outsourcing for their custom developed applications. However, often the right resources aren’t devoted to the application portfolio.
The agile approach to software development focuses on delivering incremental value to customers in quick iterative product creation and enhancement. Agile methods push developers to gather feedback constantly so that they maximize the benefit of their efforts and minimize waste – rework and failed adoption by users.